Awareness of the external factors driving supply chain complexity is high. Yet, there is room for improvement in implementing measures to increase customer satisfaction, labor efficiency, or process automation. This is the conclusion of Körber’s Supply Chain Benchmarking Report, according to which a majority of businesses struggle with the rapid expansion of eCommerce and increasing interconnectivity of the global economy.
The results, based on a representative survey among more than 200 companies, shed unparalleled insight into key challenges in the industry, as well as best practices to improve supply chain performance and operation. The survey found that digitization is a strategic priority for 84 percent of surveyed businesses; however, only a minority uses automated, paperless end-to-end processes throughout their supply chain. Displaying the relevance of (cross-site) management software, employee engagement tactics (e.g. voice), or sustainability concerns, the report serves as an important resource for supply chain professionals to identify where they are performing well – and where there is the greatest potential for improvement.
“The research demonstrates that companies recognize increasing supply chain complexities and are acting to leverage the potential of the digital era. There is a growing awareness that many challenges can be overcome, and a competitive advantage gained, with supply chain technology. 35 percent identified as leaders perform outstandingly well through investing in employee engagement, concrete implementation plans for sustainable practices and through advanced levels of digitization with consistent process automation,” says Rene Hermes, Executive Vice President and Chief Marketing Officer at Körber Business Area Supply Chain.
