Körber has joined forces with GXO Logistics, Inc. (NYSE: GXO), the world’s largest pure play contract logistics provider, to develop the pioneering Operator Eye—an AI-based solution that tracks error patterns and autonomously minimizes downtime and human intervention in the picking process.
Körber’s Operator Eye helps leading global contract logistics provider cut picking errors by 75%.
In 2021, GXO approached Körber for a camera-monitoring solution for the Körber K. Handle Layer Picker to help staff resolve slip-sheet and plastic wrapping errors. Drawing on GXO staff feedback, Körber developed and tested an innovative add-on solution called Operator Eye. This AI-based device uses a camera system to continuously capture errors in real time during picking and creates algorithms to learn the actions of the operator. It then applies these learnings to detect issues, adapt the operation, and make decisions about when to stop or continue— just like an autonomous car.
“Collaborating with GXO has made this project possible,” said Hans-Henrik Jensen, Head of Körber Layer Picker competence center and CEO for Körber Supply Chain DK. “They have continuous improvement and digital innovation at the top of their strategic agenda, which has enabled fast development and created value for both parties.”
One of the key benefits of Operator Eye is that it enhances the efficiency of running machinery without the operator having to change behavior. When the Eye has learned enough from the operator, it resets the machinery automatically, improving availability and performance. Although Operator Eye was developed for the Layer Picker, it can also be built into any machinery that operators have to reset after a visual check—for example, pallet cranes, where loose plastic foil often causes stoppages.
