89% of users of the online channel in Spain are satisfied with the delivery of their orders.
In a recent study, Correos Express analyses what the Spanish online channel is like and how customers rate the shopping experience and order management.
A recent report on e-commerce trends by Correos Express shows that 89% of users of the online channel in Spain are satisfied with the delivery of their orders.
According to the results of this study, 26% of Spaniards shop online at least once a week and 42% prefer online shopping to going to physical establishments.
Likewise, the analysis of Correos’ express parcel delivery subsidiary indicates that 69% of parcel services are home delivered, with 80% of orders delivered on time and 58.8% of services carried out by the public postal operator group.
Among customers’ reasons for using the online channel, the study concludes that 81% do so for convenience, 61% for price and 44% for speed.
As for the degree of user satisfaction with the whole process, Correos Express places it at a maximum in the initial steps of search and payment, while it falls sharply when it comes to tracking the order and delivery times, to grow again with the reception and fall back to minimums in the returns…
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